Note: Regarding terminations, the Counseling form is used for approval only and does not begin termination of the employee in EIS or Oracle.
Approvals are user, date and time stamped.Denied: If selected, a message is sent both to the manager who created the form and the 2nd-level manager and the contents of the form is permanently deleted, although the denied form is counted for statistical purposes.Once changes are made, the Counseling form may be resubmitted for approval Revision Required: If selected, a message is sent to the manager who created the form, requesting that the form creator consult with the person who selected Revision Required regarding changes before the counseling form may be approved.Approve: If approved by the 2nd-level manager, a message is sent to enabled site HR resources for approval (note,.There are three (3) options for the 2nd-level manager and/or HR: Select Approve, Revision Required or Denied and click the Submit Form button If HR created the form, HR has the ability to approve, request revision or deny the form in one step, bypassing approval by the 2nd level manager.If the 2nd-level manager created the Counseling form for an agent-level employee, the 2nd-level manager will also receive the approval request notification and will be required to approve/request revision/deny the form.All employees who have their email address entered into the My Account section of EIS also receive the forwarded message via an email in their Outlook inbox.Counseling forms require approval from the 2nd-level manager and HR, but HR may bypass 2nd level manager approval and approve for bothĪ request for approval message is immediately generated by EIS and sent to the employee's 2nd-level manager.Counseling forms may be edited all of the way up to the point that the approval process begins.Enabling approval is only available to the manager who created the form.Sound card with speakers or headset for training audio (During call processing a headset that is attached to your phone is required.After the Employee Record of Counseling form has been completed and is ready for approval, click the Enable Approval check box and click the Submit button.1.4 GHZ (1400 MHz) on single-core processors.A Minimum Processor Speed: 1 GHZ (1000 MHz) or better on multi-core processors.
#Eis alorica windows 10#
You will need to be at least 18 years old with a high school diploma or GED. What is required to work for Alorica at Home? Alorica at Home does its best to give agents the flexibility they need.
This company is very similar to Liveops, Working Solutions, and Alpine Access. Do you need to work a set schedule?Ībsolutely not.
Some clients will pay you by the talk minute, which can range anywhere between $0.12 to $0.30 per minute.